The trouble with ignorance is that it feels so much like expertise. A leading researcher on the psychology of human wrongness sets us straight.
IN MANY CASES, INCOMPETENCE DOES NOT LEAVE PEOPLE DISORIENTED, PERPLEXED, OR CAUTIOUS. INSTEAD, THE INCOMPETENT ARE OFTEN BLESSED WITH AN INAPPROPRIATE CONFIDENCE, BUOYED BY SOMETHING THAT FEELS TO THEM LIKE KNOWLEDGE.
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